# Mobile App Troubleshooting for LeadConnector

In this article, you will learn how to troubleshoot your mobile app if it is not working as expected. 

<br>

Here are some troubleshooting steps we recommend:&#x20;

<br>

If it is a function issue

* Check that you have the last updated version of the app. If you don't, then, please update to the new version.&#x20;
* Delete the app, and re-install it.
* Try with another internet provider or connection.
* Check that you are using the proper steps and have all fields filled and steps utilized (if this applies).
* Ensure you have the correct setup for the function.

If it is a login issue

* Check that you are using the proper credentials. Remove any empty spaces at the beginning and the end of the login email and login password.

If it is a loading issue:&#x20;

* Delete the cache in your phone.
* Try with another internet provider or connection.&#x20;
* Download the app on another device and try to replicate the issue you are having.&#x20;

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If none of the above works, please, submit a ticket to our support team including the following:&#x20;

* Details of the issue
* Device name and model
* The software version of the device
* What troubleshooting steps have you tried
* A screenshot of the error message (if you are getting one)
* A screen recording of the process you are implementing and the results you are getting
* The app name and version you are using

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Once we have this information, we will investigate more on this issue for you.&#x20;


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