> For the complete documentation index, see [llms.txt](https://help.mypipeline.co.in/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.mypipeline.co.in/troubleshooting/what-to-do-if-a-page-wont-load.md).

# What To Do If A Page Won't Load

If you're experiencing trouble with a page not loading, you may see a loading icon in the center of the screen. It is also possible a page just simply won't load at all. The most common resolution for this is to clear your cache/cookies/history. The steps vary slightly depending on what web browser you're using. Here's steps for how to resolve in a Google Chrome browser, the most common option for users of MyPipeline. (Scroll down for some Safari troubleshooting tips.)

**Step 1: Clear Your Site Data.**

* Right-click on the screen.
* Select "Inspect" > "Application".
* (You may need to click the >> to view "Application").
* Choose "Storage" from the menu.
* Click the "Clear Site Data" button

**Step 2: Clear Your Cookies.**

* Click the lock icon next to the url of the page (in this example we use google.com but you'll want to use the actual page that isn't loading)

* Select "Cookies".

* Click the "Remove" button in the popup window that appears.

**Step 3: Do a hard refresh of the web browser.**

* On a PC, use the command Control + F5.
* On a Mac, use the command Command + R.

**Step 4:  Reset Chrome Flags.**

* If the hard refresh of the web browser still didn't work, enter this into your search bar: chrome://flags/

* When the page loads, reset all to default.

* Then do another hard refresh the browser.

To clear your cache in **Safari**, follow these steps:

**Step 1:** Click the "Safari" drop-down menu.

**Step 2:** Select "Preferences". Click on the "Advanced" tab.

**Step 3:** Choose the "Show Develop" menu in menu bar checkbox, and then close the Preferences window.

**Step 4:** Choose the "Develop" drop-down menu.

**Step 5:** Click "Empty Cache".

**Step 6:** Refresh your web browser.


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