# Twilio Setup and Compliance for Australia Users Twilio is a service which provides digital phone numbers you can integrate with MyPipeline. **Depending on your subscription, this article may not apply to you.** **Please reach out to Support or your MyPipeline Administrator if you have any questions.** There are a few important steps to completing the Twilio setup process. Check out our “Complete Twilio Setup” article to set up your Twilio number and integrate it with MyPipeline. For Australian users, please see the below additional requirements to learn more about Twilio’s Guidelines for compliance with Australian regulations. **Local Numbers:** Requirements for **individuals** requesting a **local** number: You must provide your name and address (the address must be within Australia; a PO Box is not acceptable where a local address is required). There is no specific documentation/verification required for these items. ***NOTE:*** If the numbers are from a different charging district from the location where the number is being used, a) calls will be charged as if you were located within the charging district of the number, and b) you may not be able to port that number to another provider. Requirements for **businesses** requesting a **local** number: You must provide your business name and business address (the address must be within Australia; a PO Box is not acceptable where a local address is required). There is no specific documentation/verification required for these items. ***NOTE:*** If the numbers are from a different charging district from the location where the number is being used, a) calls will be charged as if you were located within the charging district of the number, and b) you may not be able to port that number to another provider. **Mobile Numbers:** Requirements for **individuals** requesting a **mobile** number: You must provide your name and address (the address must be within Australia). Your name may be proven with a government-issued ID or passport, and your address may be proven with a government-issued ID that includes the address, a tax notice, rent receipt, title deed, or utility bill. Requirements for **businesses** requesting a **mobile** number: You must provide your business name, business address (the address must be within Australia), and Business ID number. The business name and Business ID number may be proven with a Commercial registry or equivalent. The business address may be proven with: Commercial registry or equivalent showing address, utility bill, tax notice, rent receipt, or title deed. **Toll Free Numbers:** Requirements for **individuals** requesting a **toll free** number: You must provide your name and address (which is not limited to Australia). There is no specific documentation/verification required for these items. Requirements for **businesses** requesting a **toll free** number: You must provide your business name and business address (which is not limited to Australia). There is no specific documentation/verification required for these items. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.mypipeline.co.in/twilio/twilio-setup-and-compliance-for-australia-users.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.